Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Contact us via email or contact forms
• Subscribe to our newsletters or marketing communications
• Participate in surveys, contests, or promotions
• Use our products or services

Personal information may include:

• Name and contact details (email address, phone number)
• Business information (company name, job title)
• Payment and billing information
• Account credentials (username, password)
• Communication preferences

1.2 Automatically Collected Information

When you visit our websites or use our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies
• Log files and analytics data

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners and service providers
• Social media platforms (if you connect your accounts)
• Public databases and data aggregators
• Analytics providers and advertising networks

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1 Service Delivery and Operations

• Provide, maintain, and improve our products and services
• Process transactions and manage your account
• Deliver customer support and respond to inquiries
• Send service-related notifications and updates
• Troubleshoot technical issues and monitor system performance

2.2 Communication and Marketing

• Send newsletters, marketing materials, and promotional offers
• Conduct surveys and gather feedback
• Inform you about new products, services, or features
• Personalize your experience and deliver targeted content

2.3 Analytics and Improvement

• Analyze usage patterns and user behavior
• Conduct research and development
• Improve our websites, products, and services
• Optimize user experience and interface design
• Generate statistical and analytical insights

2.4 Security and Legal Compliance

• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Comply with legal obligations and regulatory requirements
• Respond to legal requests and prevent illegal activities

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers and Partners

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Analytics and data management platforms
• Email and communication services
• Marketing and advertising partners
• Customer support and CRM systems

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal processes, subpoenas, or court orders
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our policies
• Prevention of fraud or illegal activities

3.4 FlowMinds Ventures

We may share information across ventures operating under the FlowMinds umbrella (including BuildEZ.ai, Ads.Bzze.com, DesignTibet.com, Rogpa.ai, and Play.Bzze.com), all of which operate under ABN 68 749 570 217, for business operations, analytics, and service improvement.

3.5 With Your Consent

We may share your information with third parties when you provide explicit consent or direct us to do so.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze site traffic and usage patterns
• Deliver personalized content and advertisements
• Measure the effectiveness of marketing campaigns

4.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Collect analytics and usage data
• Functional Cookies: Remember preferences and settings
• Advertising Cookies: Deliver targeted advertisements

4.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your user experience.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response and breach notification procedures
• Compliance with security standards and best practices

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, regulatory, and tax requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Obtain a copy of your data in a portable format

7.2 Correction and Update

• Request correction of inaccurate or incomplete information
• Update your account information and preferences

7.3 Deletion and Erasure

• Request deletion of your personal information
• Exercise your "right to be forgotten" (subject to legal exceptions)

7.4 Opt-Out and Withdrawal

• Unsubscribe from marketing communications
• Opt out of targeted advertising
• Withdraw consent for data processing

7.5 Restriction and Objection

• Request restriction of data processing
• Object to processing based on legitimate interests

7.6 Australian Privacy Rights

Under the Australian Privacy Act 1988, you have rights to:

• Know what personal information we hold about you
• Access and correct your personal information
• Make a complaint about privacy breaches

To exercise your rights, contact us at: info@flowminds.com.au

8. International Data Transfers

FlowMinds operates from Australia. If you access our services from outside Australia, your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including:

• Standard contractual clauses
• Data processing agreements
• Privacy Shield frameworks (where applicable)
• Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links and Services

Our websites may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites or services you visit or use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email or prominent notice on our website
• Provide a reasonable notice period before changes take effect

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

13. Complaints and Disputes

If you have a complaint about how we handle your personal information, please contact us first at info@flowminds.com.au. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

14. Consent

By using our websites and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions.